DigitalGenius to ServicePRO
migration service

Trouble-free , no special expertise or programming required. A complete DigitalGenius to ServicePRO data migration tool.

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The best DigitalGenius to ServicePRO tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick customer info you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new solution and observe the miracle happening.
Data completion
Move your help desk data in full to ensure that no ticket is missing vital customer support information.
Automated tool

Afraid that you’ll have to use special skills to move your customer service data? Don’t be as we made sure that our tool accessible as it can possibly be.

Link the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we developed a tool that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from DigitalGenius to ServicePRO

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in ServicePRO.

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When migrating your records from DigitalGenius to ServicePRO we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to ServicePRO

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to ServicePRO work

  • Get ready

    Sign up and go to our migration wizard.

  • Pick and link your DigitalGenius service desk with HDM.

  • Connect ServicePRO

    Grant the right to access your ServicePRO account.

  • Describe your needs

    Let us know what aspects of your migration you would like to adjust

  • Get your requirements estimated

    We shall analyze your application and get back to you with a total price and a scope of work.

  • Migrate from DigitalGenius to ServicePRO everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your ServicePRO import

Our team would be more than happy to run a customized migration in case you have particular requirements.
Get a price estimation

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