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DigitalGenius to RingCentral Engage Digital
migration service

Smooth , no special expertise or programming required. A complete DigitalGenius to RingCentral Engage Digital data migration tool.

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Your best tool for DigitalGenius to RingCentral Engage Digital data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just decide on what data you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new platform and enjoy the miracle happening.
Record completion
Transfer your help desk info in full to make sure that no ticket is missing critical customer service details.
Automated migration

Worried that you’ll have to use special skills to move your info? Worry not as we ensured that our tool interface accessible as possible.

Connect the platforms, select data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is everything which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in charge

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of clicks it will be possible to select the data arrangement, when it starts, and how.

Our tech engineers considered user experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from DigitalGenius to RingCentral Engage Digital

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right destinations in RingCentral Engage Digital.

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Sustained connectivity between object and people

When migrating your data from DigitalGenius to RingCentral Engage Digital we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to RingCentral Engage Digital

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to RingCentral Engage Digital work

  • Prepare

    Sign-up and go to our migration software.

  • Pick and connect your DigitalGenius support desk with HDM.

  • Give the right to access your RingCentral Engage Digital account.

  • Clarify your requirements

    Let us know what parts of your migration you wish to modify

  • Have your preferences estimated

    We shall analyze your case and send you with a the overall cost and a scope of tasks.

  • Migrate from DigitalGenius to RingCentral Engage Digital all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your RingCentral Engage Digital import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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