DigitalGenius to ngDesk
migration service

Smooth , no special expertise or coding required. A complete DigitalGenius to ngDesk data migration software.

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Your best tool for DigitalGenius to ngDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick customer info you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target solution and observe the wonders happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost vital customer service details.
Automated migration

Scared that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool simple to use as possible.

Attach the help desks, select records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

Information is everything which is why we developed a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You control the process

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Outside of producing great customer service, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from DigitalGenius to ngDesk

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right destinations in ngDesk.

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Sustained connectivity between object and people

When migrating your data from DigitalGenius to ngDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to ngDesk work

  • Prepare

    Register and go to our migration service.

  • Connect DigitalGenius

    Opt and connect your DigitalGenius support desk with HDM.

  • Grant the right to access your ngDesk account.

  • Clarify your business needs

    Let us understand precisely what elements of your migration you need to adjust

  • Have your requirements estimated

    We shall research your application and send you with a cost and a scope of work.

  • Migrate from DigitalGenius to ngDesk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ngDesk import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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