DigitalGenius to Kayako Classic
migration service

Effortless , no special skill set or programming required. A complete DigitalGenius to Kayako Classic data migration tool.

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Your best tool for DigitalGenius to Kayako Classic data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply choose customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the target system and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket has lost essential customer service details.
Simple and easy procedure

You don’t have to bother about coding or continuously control each piece of info moved.

Just link your source and target, tick what you need to migrate and let the system do the remainder.

Data maintenance

Your customer info migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members have see your passwords or records.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we aim to offer the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from DigitalGenius to Kayako Classic

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right destinations in Kayako Classic.

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When migrating your data from DigitalGenius to Kayako Classic we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to Kayako Classic work

  • Prepare

    Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from DigitalGenius to Kayako Classic.

  • Connect DigitalGenius

    Fill in the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako Classic everything

    When everything's tested, find a quiet time with the minimal load on the support staff and begin migrating from DigitalGenius to Kayako Classic.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Kayako Classic import

Our staff would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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