DigitalGenius to Jitbit HelpDesk
migration service

Trouble-free , no special know how or coding required. A complete DigitalGenius to Jitbit HelpDesk data migration software.

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The best DigitalGenius to Jitbit HelpDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose what data you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket is missing critical customer service information.
Automated tool

Afraid that you’ll need special skills to move your info? Don’t be as we ensured that our tool is as easy to use as it can possibly be.

Attach the platforms, pick data, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to select the data arrangement, when it goes, and in what order.

Our software took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from DigitalGenius to Jitbit HelpDesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in Jitbit HelpDesk.

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When migrating your records from DigitalGenius to Jitbit HelpDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Jitbit HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to Jitbit HelpDesk work

  • Get ready

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from DigitalGenius to Jitbit HelpDesk.

  • Fill out the form with requested credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Connect Jitbit HelpDesk

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Jitbit HelpDesk all data

    Once everything's tested out, find a quiet time with the least load on the support team and begin migrating from DigitalGenius to Jitbit HelpDesk.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Jitbit HelpDesk import

Our team would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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