DigitalGenius to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless , no special knowledge or coding required. A complete DigitalGenius to Groove data migration instrument.

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Your best tool for DigitalGenius to Groove data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on the records you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and see the wonders happening.
Record completion
Move your help desk data in full to ensure that no ticket is missing critical customer service details.
Effortless procedure

No need to worry about coding or continuously control each record moved.

Just attach both platforms, choose what you need to take to a new database and allow the Migration Wizard do the remainder.

From sender information to phone number connection, all you records will keep their previous connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we designed a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might ever need.

Simple & effective

In just a couple of clicks it will be possible to choose the data arrangement, when it starts, and in what order.

Our software took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from DigitalGenius to Groove

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in Groove.

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Retained connection between object and people

When migrating your data from DigitalGenius to Groove we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to Groove work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from DigitalGenius to Groove.

  • Connect DigitalGenius

    Complete the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    When everything's tested out, determine a quiet time with the minimal load on the support staff and start migrating from DigitalGenius to Groove.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Groove import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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