DigitalGenius to Gnatta
migration service

Extremely easy , no special skill set or programming required. A complete DigitalGenius to Gnatta data migration tool.

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The best DigitalGenius to Gnatta tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick the records you need to move and set off with the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target solution and see the magic happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing critical customer support information.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just attach your source and target, pick what you need to take to a new database and allow the tool do the rest for you.

Data maintenance

Your customer data comes unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our employees can access to your passwords or other information.

You can rest assured that with HDM no data breaches are possible.

You’re in control

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to choose the data arrangement, when it starts, and in what order.

Our software took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a data import service supplier, we aim to deliver the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from DigitalGenius to Gnatta

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in Gnatta.

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When migrating your records from DigitalGenius to Gnatta we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Gnatta

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to Gnatta work

  • Get ready

    Sign up and go to our migration wizard.

  • Choose and link your DigitalGenius service desk with HDM.

  • Give access to your Gnatta account.

  • Detail your requirements

    Let us know exactly what components of your migration you want to tweak

  • Have your needs estimated

    We shall analyze your case and send you with a price range and a scope of work.

  • Migrate from DigitalGenius to Gnatta all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Gnatta import

Our team would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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