DigitalGenius to Front
migration service

Trouble-free , no special skill set or coding required. A complete DigitalGenius to Front data migration tool.

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The best DigitalGenius to Front tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on customer info you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the new platform and observe the miracle happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket has lost essential customer service details.
Easy procedure

You don’t have to bother about coding or constantly control each record transferred.

Just link both platforms, tick what you need to migrate and allow the system do the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

You data is everything which is why we designed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Data mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it will be possible to pick the data arrangement, when it goes, and how.

Our developers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from DigitalGenius to Front

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in Front.

Next

When migrating your records from DigitalGenius to Front we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Front

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to Front work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from DigitalGenius to Front.

  • Connect DigitalGenius

    Fill in the form with necessary credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Front

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Front everything

    Once everything's validated, find a quiet time with the minimal load on the support department and start migrating from DigitalGenius to Front.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Front import

Our team would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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