DigitalGenius to Elementool Help Desk
migration service

Effortless , no special expertise or coding required. A complete DigitalGenius to Elementool Help Desk data migration tool.

More details

Your best tool for DigitalGenius to Elementool Help Desk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on the records you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target platform and see the magic happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost essential customer service details.
Effortless procedure

You don’t have to bother about scripting or continuously watch each record moved.

Just attach both platforms, pick what you need to migrate and let the tool do the remainder.

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

You data is everything which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Simple & effective

In just a few buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our tech engineers considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from DigitalGenius to Elementool Help Desk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right destinations in Elementool Help Desk.

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Maintained relation between object and people

When migrating your data from DigitalGenius to Elementool Help Desk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to Elementool Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to Elementool Help Desk work

  • Prepare

    Sign-up and go to our migration service.

  • Connect DigitalGenius

    Choose and connect your DigitalGenius support desk with HDM.

  • Grant the right to access your Elementool Help Desk account.

  • Explain your business needs

    Let us know what parts of your migration you need to fine-tune

  • Have your requirements estimated

    We shall investigate your application and send you with a price range and a scope of tasks.

  • Migrate from DigitalGenius to Elementool Help Desk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Elementool Help Desk import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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