DigitalGenius to Elementool Help Desk
migration service

Effortless , no special expertise or coding required. A complete DigitalGenius to Elementool Help Desk data migration tool.

More details
Secure and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've taken into account all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to switch from DigitalGenius to Elementool Help Desk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right destinations in Elementool Help Desk.

Next

Maintained relation between object and people

When migrating your data from DigitalGenius to Elementool Help Desk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from DigitalGenius to Elementool Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DigitalGenius to Elementool Help Desk work

  • Prepare

    Sign-up and go to our migration service.

  • Connect DigitalGenius

    Choose and connect your DigitalGenius support desk with HDM.

  • Grant the right to access your Elementool Help Desk account.

  • Explain your business needs

    Let us know what parts of your migration you need to fine-tune

  • Have your requirements estimated

    We shall investigate your application and send you with a price range and a scope of tasks.

  • Migrate from DigitalGenius to Elementool Help Desk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Elementool Help Desk import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

3 Strategies to Follow When Switching Help Desks

3 Strategies to Follow When Switching Help Desks

January 2, 2019

The needs of the customer support team change along with the growth of the product line and customer base. Eventually, this leads to the decision of choosing a new, more powerful help desk platform. But switching to new software with all future advantages causes a number of inconveniences at the time of transition. You need …

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk

October 11, 2018

The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments on why cloud beats self-hosted. Advantages of the cloud osTicket help desk 1.Immediate setup A cloud-based help desk is easier and faster to get up and running. This quality is …

Here’s Why You Should Not Postpone A Migration

Here’s Why You Should Not Postpone A Migration

August 8, 2019

There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we can wait for a little bit”, or “We have a couple of months of subscription left. It doesn’t make sense to migrate now”. But you’d be surprised how flawed this …

Book a Call
cancel
%s
— %s