DigitalGenius to ClickDesk
migration service

Trouble-free , no special know how or coding required. A complete DigitalGenius to ClickDesk data migration instrument.

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The best DigitalGenius to ClickDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose what data you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just pick what data will go to the new system and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing critical customer support information.
Easy procedure

No need to worry about coding or constantly watch each piece of info transferred.

Just attach both platforms, choose what you want to migrate and allow the tool do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we developed a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in control

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from DigitalGenius to ClickDesk

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in ClickDesk.

Next

When migrating your records from DigitalGenius to ClickDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DigitalGenius to ClickDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DigitalGenius to ClickDesk work

  • Get ready

    Sign up and go to our migration service.

  • Pick and link your DigitalGenius service desk with HDM.

  • Give access to your ClickDesk account.

  • Express your business needs

    Let us know what elements of your migration you wish to adjust

  • Have your requirements estimated

    We will investigate your case and send you with a total price and a scope of work.

  • Migrate from DigitalGenius to ClickDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ClickDesk import

Our team would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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