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DiamanteDesk to VI Service Desk
migration service

Extremely easy , no special skill set or coding required. A complete DiamanteDesk to VI Service Desk data migration instrument.

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The best DiamanteDesk to VI Service Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just pick customer info you need to migrate and start the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the new solution and observe the miracle happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost essential customer service details.
Automated tool

Afraid that you’ll need advanced skills to move your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Attach the help desks, pick records, click ok, and you’re done!

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your credentials or records.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks you will be able to pick what goes where, when it goes, and in what order.

Our software took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we work to offer the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from DiamanteDesk to VI Service Desk

Castle gates

Strong safety of your data

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in VI Service Desk.

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When migrating your records from DiamanteDesk to VI Service Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DiamanteDesk to VI Service Desk work

  • Get ready

    Sign up and go to our migration tool.

  • Connect DiamanteDesk

    Select and connect your DiamanteDesk support desk with HDM.

  • Connect VI Service Desk

    Grant access to your VI Service Desk account.

  • Describe your business needs

    Let us know what elements of your migration you would like to adjust

  • Have your preferences estimated

    We shall analyze your application and send you with a total price and a scope of tasks.

  • Migrate from DiamanteDesk to VI Service Desk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your VI Service Desk import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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