DiamanteDesk to UserEcho
migration service

Smooth , no special know how or coding required. A complete DiamanteDesk to UserEcho data migration software.

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Your best tool for DiamanteDesk to UserEcho data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just choose customer info you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the new system and observe the wonders happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost vital customer service details.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info moved.

Just attach your source and target, tick what you need to take to a new database and let the Migration Wizard do the remainder.

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have see your passwords or other information.

You may be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it is possible to pick the data arrangement, when it starts, and how.

Our developers took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from DiamanteDesk to UserEcho

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in UserEcho.

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Sustained connection between object and people

When migrating your data from DiamanteDesk to UserEcho we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DiamanteDesk to UserEcho work

  • Prepare

    Sign up and go to our migration tool.

  • Connect DiamanteDesk

    Pick and connect your DiamanteDesk support desk with HDM.

  • Give the right to access your UserEcho account.

  • Express your needs

    Let us understand precisely what parts of your migration you wish to modify

  • Get your needs estimated

    We'll analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from DiamanteDesk to UserEcho all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your UserEcho import

Our staff would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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