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DiamanteDesk to Thulium
migration service

Effortless , no special expertise or coding required. A complete DiamanteDesk to Thulium data migration software.

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Your best tool for DiamanteDesk to Thulium data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on customer info you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target platform and observe the wonders happening.
Record completion
Transfer your help desk data in full to make certain that no ticket is missing essential customer service information.
Automated migration

Afraid that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool interface accessible as possible.

Link the help desks, pick records, click ok, and the migration is ready!

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have access to your passwords or other information.

You may be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to pick the data arrangement, when it starts, and how.

Our developers considered customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we strive to offer the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from DiamanteDesk to Thulium

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right places in Thulium.

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Sustained relation between object and people

When migrating your data from DiamanteDesk to Thulium we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to Thulium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DiamanteDesk to Thulium work

  • Prepare

    Sign up and go to our migration tool.

  • Opt and connect your DiamanteDesk service desk with HDM.

  • Give the right to access your Thulium account.

  • Express your needs

    Let us understand precisely what aspects of your migration you need to modify

  • Get your needs estimated

    We will research your application and send you with a total price and a scope of tasks.

  • Migrate from DiamanteDesk to Thulium all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Thulium import

Our staff would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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