DiamanteDesk to SmarterTrack
migration service
Effortless , no special knowledge or coding required. A complete DiamanteDesk to SmarterTrack data migration tool.
DiamanteDesk to SmarterTrack
Your best tool for DiamanteDesk to SmarterTrack data migration
No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.Save on resources
Skip the platform analysis and tool development processes. Just pick customer info you need to move and start the transition right away.Easy migration
No specific knowledge or skill needed. Just select what data will go to the new solution and observe the magic happening.Record completion
Transfer your help desk data in full to make certain that no ticket has lost essential customer support details.Automated migration
Afraid that you’ll need advanced skills to move your customer service data? Worry not as we ensured that our tool simple to use as possible.
Connect the platforms, choose records, click ok, and the migration is ready!
Preserved connections
Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.
You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you where you expected.
Data safety is priority
You data is everything which is why we designed a method that will keep your data safe and sound.
Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.
Record mapping
Pick data that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center solutions, you will be able to select anything you might actually need.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you move your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Except producing great customer support services, we always aim to develop our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the general experience.
Reasons to use Help Desk Migration to switch from DiamanteDesk to SmarterTrack
Strong safety of your data
The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in SmarterTrack.Next
Sustained relation between object and people
When migrating your data from DiamanteDesk to SmarterTrack we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from DiamanteDesk to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from DiamanteDesk to SmarterTrack work
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Prepare
Start by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from DiamanteDesk to SmarterTrack.
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Connect DiamanteDesk
Fill out the form with required credentials to permit our data migration tool to fetch data from your current help desk.
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Connect SmarterTrack
Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.
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Select objects
Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to SmarterTrack all data
Once everything's tested out, find a quiet time with the least load on the support team and begin migrating from DiamanteDesk to SmarterTrack.
Your data is in good hands
We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your SmarterTrack import
Our staff would be more than happy to run a personalized migration if you have specific requirements.
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