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DiamanteDesk to SmarterTrack
migration service

Effortless , no special knowledge or coding required. A complete DiamanteDesk to SmarterTrack data migration tool.

More details

Your best tool for DiamanteDesk to SmarterTrack data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just pick customer info you need to move and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new solution and observe the magic happening.
Record completion
Transfer your help desk data in full to make certain that no ticket has lost essential customer support details.
Automated migration

Afraid that you’ll need advanced skills to move your customer service data? Worry not as we ensured that our tool simple to use as possible.

Connect the platforms, choose records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we designed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except producing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from DiamanteDesk to SmarterTrack

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in SmarterTrack.

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Sustained relation between object and people

When migrating your data from DiamanteDesk to SmarterTrack we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DiamanteDesk to SmarterTrack work

  • Prepare

    Start by preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from DiamanteDesk to SmarterTrack.

  • Connect DiamanteDesk

    Fill out the form with required credentials to permit our data migration tool to fetch data from your current help desk.

  • Connect SmarterTrack

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SmarterTrack all data

    Once everything's tested out, find a quiet time with the least load on the support team and begin migrating from DiamanteDesk to SmarterTrack.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SmarterTrack import

Our staff would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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