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DiamanteDesk to Remedy IT Service Management
migration service

Trouble-free , no special know how or programming required. A complete DiamanteDesk to Remedy IT Service Management data migration software.

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The best DiamanteDesk to Remedy IT Service Management tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just choose customer info you need to migrate and start the transition right away.
Simple transition process
No tech expertise required. Just choose what data will go to the new system and observe the miracle happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket has lost vital customer support details.
Simple and easy procedure

You don’t have to bother about scripting or continuously watch each record moved.

Just link your source and target, choose what you want to migrate and allow the tool deal with the rest for you.

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can see your passwords or records.

You can be sure that with HDM no hacker attacks are possible.

Data mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service supplier, we strive to propose the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from DiamanteDesk to Remedy IT Service Management

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right destinations in Remedy IT Service Management.

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Retained relation between object and people

When migrating your records from DiamanteDesk to Remedy IT Service Management we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DiamanteDesk to Remedy IT Service Management work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect DiamanteDesk

    Select and link your DiamanteDesk support desk with HDM.

  • Grant access to your Remedy IT Service Management account.

  • Express your requirements

    Let us understand precisely what elements of your migration you wish to fine-tune

  • Have your requirements estimated

    We will research your application and send you with a total price and a scope of tasks.

  • Migrate from DiamanteDesk to Remedy IT Service Management everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Remedy IT Service Management import

Our team would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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