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DiamanteDesk to Planio
migration service

Trouble-free , no special know how or programming required. A complete DiamanteDesk to Planio data migration instrument.

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The best DiamanteDesk to Planio tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just choose customer info you need to move and set off with the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the new system and observe the magic happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost essential customer support details.
Easy procedure

No need to worry about scripting or constantly watch each record transferred.

Just link your source and target, choose what you need to take to a new database and allow the system deal with the remainder.

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can see your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few clicks it is possible to pick what goes where, when it starts, and how.

Our developers considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to offer the most effective migration tool. Yet, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from DiamanteDesk to Planio

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in Planio.

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Maintained association between object and people

When migrating your records from DiamanteDesk to Planio we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DiamanteDesk to Planio work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect DiamanteDesk

    Pick and link your DiamanteDesk support desk with HDM.

  • Connect Planio

    Give the right to access your Planio account.

  • Outline your needs

    Let us understand precisely what parts of your migration you wish to modify

  • Get your needs estimated

    We shall investigate your case and send you with a price range and a scope of work.

  • Migrate from DiamanteDesk to Planio everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Planio import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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