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DiamanteDesk to ((OTRS)) Community Edition
migration service

Smooth , no special know how or programming required. A complete DiamanteDesk to ((OTRS)) Community Edition data migration instrument.

More details

Your best tool for DiamanteDesk to ((OTRS)) Community Edition data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick customer info you need to migrate and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and observe the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool interface accessible as possible.

Link the platforms, choose records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is priority

Information is everything which is why we created a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You’re in charge

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to pick the data arrangement, when it starts, and how.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from DiamanteDesk to ((OTRS)) Community Edition

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in ((OTRS)) Community Edition.

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When migrating your data from DiamanteDesk to ((OTRS)) Community Edition we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DiamanteDesk to ((OTRS)) Community Edition work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from DiamanteDesk to ((OTRS)) Community Edition.

  • Fill in the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Connect ((OTRS)) Community Edition

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    Once everything's tested, find a quiet time with the minimal load on the support department and start migrating from DiamanteDesk to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ((OTRS)) Community Edition import

Our staff would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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