DiamanteDesk to OTRS
migration service

Smooth , no special know how or programming required. A complete DiamanteDesk to OTRS data migration instrument.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to begin the the migration.
Full & Accurate
We've tackled all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to migrate data from DiamanteDesk to OTRS

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in OTRS.

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When migrating your data from DiamanteDesk to OTRS we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from DiamanteDesk to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from DiamanteDesk to OTRS work

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and link your DiamanteDesk service desk with HDM.

  • Give the right to access your OTRS account.

  • Express your needs

    Let us understand precisely what elements of your migration you would like to tweak

  • Have your preferences estimated

    We will research your application and get back to you with a price range and a scope of work.

  • Migrate from DiamanteDesk to OTRS everything

    Migrate all your customer service records in a single push.


Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your OTRS import

Our staff would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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Help Desk Migration service


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