DiamanteDesk to eGain Suite
migration service

Extremely easy , no special skill set or coding required. A complete DiamanteDesk to eGain Suite data migration instrument.

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The best DiamanteDesk to eGain Suite tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply choose the records you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just pick what data will go to the target system and see the magic happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket has lost essential customer service information.
Automated tool

Scared that you’ll need advanced skills to migrate your info? Don’t be as we made sure that our tool interface is as easy to use as possible.

Attach the help desks, pick records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we developed a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Data mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from DiamanteDesk to eGain Suite

Castle gates

Strong security of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right places in eGain Suite.

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Maintained connection between object and people

When migrating your records from DiamanteDesk to eGain Suite we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DiamanteDesk to eGain Suite work

  • Get ready

    Register and go to our migration tool.

  • Connect DiamanteDesk

    Opt and connect your DiamanteDesk service desk with HDM.

  • Connect eGain Suite

    Give access to your eGain Suite account.

  • Detail your business needs

    Let us know exactly what components of your migration you would like to tweak

  • Have your requirements estimated

    We'll analyze your case and send you with a price and a scope of tasks.

  • Migrate from DiamanteDesk to eGain Suite all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your eGain Suite import

Our team would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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