DiamanteDesk to DigitalGenius
migration service

Trouble-free , no special knowledge or programming required. A complete DiamanteDesk to DigitalGenius data migration tool.

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The best DiamanteDesk to DigitalGenius tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target solution and see the wonders happening.
Data completion
Transfer your help desk info in full to make certain that no ticket is missing essential customer support details.
Simple and easy procedure

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, choose what you need to take to a new database and allow the system deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is priority

You data is everything which is why we developed a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You’re in control

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press you will be able to choose what goes where, when it starts, and how.

Our tech engineers considered user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service first

Except producing great customer support services, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from DiamanteDesk to DigitalGenius

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in DigitalGenius.

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Sustained association between object and people

When migrating your records from DiamanteDesk to DigitalGenius we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DiamanteDesk to DigitalGenius work

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and link your DiamanteDesk support desk with HDM.

  • Connect DigitalGenius

    Give the right to access your DigitalGenius account.

  • Explain your needs

    Let us understand precisely what elements of your migration you would like to fine-tune

  • Have your requirements estimated

    We shall investigate your application and send you with a total price and a scope of work.

  • Migrate from DiamanteDesk to DigitalGenius all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your DigitalGenius import

Our team would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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