DiamanteDesk to Casengo
migration service

Smooth , no special knowledge or coding required. A complete DiamanteDesk to Casengo data migration instrument.

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Your best tool for DiamanteDesk to Casengo data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose the records you need to move and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target system and see the magic happening.
Record completion
Migrate your help desk info in full to make certain that no ticket has lost essential customer support information.
Easy procedure

No need to worry about scripting or constantly control each piece of info transferred.

Just link both platforms, choose what you need to migrate and let the tool do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is everything which is why we designed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in charge

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to choose what goes where, when it starts, and in what order.

Our developers considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service first

Apart from providing great customer service, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from DiamanteDesk to Casengo

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right places in Casengo.

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When migrating your data from DiamanteDesk to Casengo we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DiamanteDesk to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DiamanteDesk to Casengo work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect DiamanteDesk

    Opt and link your DiamanteDesk service desk with HDM.

  • Connect Casengo

    Give access to your Casengo account.

  • Express your business needs

    Let us understand precisely what components of your migration you want to adjust

  • Have your needs estimated

    We shall research your case and get back to you with a price and a scope of work.

  • Migrate from DiamanteDesk to Casengo everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Casengo import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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