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Dezide to USU Smart Link
migration service

Effortless , no special expertise or coding required. A complete Dezide to USU Smart Link data migration software.

More details
No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on what data you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target platform and enjoy the wonders happening.
Record completion
Transfer your help desk info in full to ensure that no ticket is missing critical customer support information.
Automated migration

Worried that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool interface is as easy to use as it can possibly be.

Attach the platforms, choose records, click ok, and you’re done!

Data dependency

Your information comes unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our employees can access to your passwords or other information.

You can be sure that with HDM no hacker attacks are possible.

Record mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we strive to deliver the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in USU Smart Link.

Next

When migrating your data from Dezide to USU Smart Link we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Prepare

    Sign-up and go to our migration tool.

  • Choose and link your Dezide service desk with HDM.

  • Give access to your USU Smart Link account.

  • Outline your business needs

    Let us understand precisely what components of your migration you need to adjust

  • Get your preferences estimated

    We will research your application and get back to you with a cost and a scope of tasks.

  • Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration
Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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