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Dezide to Thulium
migration service

Trouble-free , no special expertise or programming required. A complete Dezide to Thulium data migration instrument.

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The best Dezide to Thulium tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply decide on what data you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target platform and enjoy the magic happening.
Data completion
Migrate your help desk info in full to make sure that no ticket is missing critical customer service information.
Effortless procedure

No need to worry about scripting or continuously watch each piece of info transferred.

Just link your source and target, tick what you need to migrate and let the system do the remainder.

Data dependency

Your customer data comes unite and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our employees have access to your passwords or records.

You can be sure that with HDM no data breaches are possible.

You’re in control

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to select the data arrangement, when it goes, and in what order.

Our developers took user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we work to deliver the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Dezide to Thulium

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in Thulium.

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Maintained association between object and people

When migrating your records from Dezide to Thulium we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Dezide to Thulium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dezide to Thulium work

  • Get ready

    Sign-up and go to our migration software.

  • Choose and connect your Dezide service desk with HDM.

  • Grant access to your Thulium account.

  • Express your needs

    Let us know exactly what components of your migration you would like to modify

  • Get your preferences estimated

    We shall investigate your application and send you with a total price and a scope of work.

  • Migrate from Dezide to Thulium everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Thulium import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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