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Dezide to SmarterTrack
migration service

Effortless , no special knowledge or coding required. A complete Dezide to SmarterTrack data migration instrument.

More details

Your best tool for Dezide to SmarterTrack data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just choose the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and see the miracle happening.
Record completion
Migrate your help desk data in full to make sure that no ticket has lost vital customer support details.
Automated migration

Afraid that you’ll need advanced skills to move your customer service data? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Link the help desks, select data, click ok, and you’re done!

Data dependency

Your information migrates complete , you can take our word.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members can see your passwords or other information.

You may be certain with HDM no data breaches will take place.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Simple & effective

In just a few clicks it is possible to choose the data arrangement, when it starts, and how.

Our tech engineers took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we work to propose the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Dezide to SmarterTrack

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in SmarterTrack.

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When migrating your data from Dezide to SmarterTrack we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Dezide to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Dezide to SmarterTrack work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Dezide to SmarterTrack.

  • Connect Dezide

    Fill in the form with requested credentials to allow our data migration tool to fetch records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SmarterTrack all data

    When everything's tested, find a quiet time with the least load on the support department and start migrating from Dezide to SmarterTrack.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SmarterTrack import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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