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Dezide to Relay
migration service

Extremely easy , no special expertise or coding required. A complete Dezide to Relay data migration instrument.

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The best Dezide to Relay tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick customer info you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new solution and observe the miracle happening.
Data completion
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Easy process

No need to worry about scripting or constantly watch each record moved.

Just link your source and target, choose what you need to migrate and let the system deal with the remainder.

Data dependency

Your information migrates complete , you can take our word.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members can access to your credentials or other information.

You may be sure that with HDM no hacker attacks will take place.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might actually need.

Simple & effective

In just a few clicks you will be able to pick what goes where, when it starts, and how.

Our developers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we work to propose the most effective migration tool. Yet, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Dezide to Relay

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in Relay.

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Retained relation between object and people

When migrating your records from Dezide to Relay we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Dezide to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Dezide to Relay work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Dezide

    Select and link your Dezide service desk with HDM.

  • Connect Relay

    Give the right to access your Relay account.

  • Outline your requirements

    Let us understand precisely what aspects of your migration you wish to adjust

  • Have your requirements estimated

    We'll investigate your case and send you with a price range and a scope of tasks.

  • Migrate from Dezide to Relay everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Relay import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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