devContact to Cention Contact Center
migration service

Trouble-free , no special expertise or coding required. A complete devContact to Cention Contact Center data migration software.

More details
Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've considered all key peculiarities of different helpdesks to help you accurately and efficiently migrate large volumes of data

Why you should use Help Desk Migration to switch from devContact to Cention Contact Center

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in Cention Contact Center.

Next

Retained association between object and people

When migrating your records from devContact to Cention Contact Center we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from devContact to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from devContact to Cention Contact Center work

  • Get ready

    Register and go to our migration service.

  • Connect devContact

    Pick and connect your devContact service desk with HDM.

  • Connect Cention Contact Center

    Give access to your Cention Contact Center account.

  • Detail your needs

    Let us understand precisely what parts of your migration you need to adjust

  • Get your needs estimated

    We shall research your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from devContact to Cention Contact Center all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Cention Contact Center import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

Blog Articles You Might Find Useful

7 Books to Boost Your Career as a Customer Support Specialist

7 Books to Boost Your Career as a Customer Support Specialist

June 27, 2018

There are dozens, even thousands of books written and published by support-minded folks on customer service, strategy, customer loyalty, persuasive speaking, comprehensive writing, team and time management and so on. It can take a lifetime to read them all. For the sake of your time and mental health, here is a must-read (or worth-to-read) list …

Best Practices For Your Data Migration As Learned From Our Customers
,

Best Practices For Your Data Migration As Learned From Our Customers

April 17, 2019

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a lot of small but important details that can essentially ease everything up. There are a lot of experienced and professional sources where you can look up for advice on data …

Rock Your Customer Service with Zendesk as Desk Alternative

Rock Your Customer Service with Zendesk as Desk Alternative

September 18, 2018

O tempora! O mores! These words of Cicero are easily lying on the ever changing and ever growing requirements of customers to the service and experience they expect from the brands. Customer success depends on your responsiveness on the social media. As well as they keep picking up the phone to complain, ask questions, and …

Book a Call
cancel
%s
— %s