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Deskpro to Track-It!
migration service

Extremely easy , no special know how or coding required. A complete Deskpro to Track-It! data migration tool.

More details

The best Deskpro to Track-It! tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on the records you need to transfer and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new platform and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing critical customer service details.
Automated tool

Worried that you’ll need special skills to move your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Link the platforms, pick records, click ok, and the migration is ready!

Data maintenance

Your information comes complete and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our employees have see your credentials or records.

You may be sure that with HDM no data breaches are possible.

You’re in control

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to choose what goes where, when it goes, and how.

Our developers took user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Deskpro to Track-It!

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in Track-It!.

Next

When migrating your records from Deskpro to Track-It! we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to Track-It! work

  • Get ready

    Start with setting up Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Deskpro to Track-It!.

  • Connect Deskpro

    Complete the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Connect Track-It!

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! all data

    When everything's tested, choose a quiet time with the least load on the support staff and begin migrating from Deskpro to Track-It!.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Track-It! import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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