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Deskpro to Thulium
migration service

Extremely easy , no special skill set or coding required. A complete Deskpro to Thulium data migration software.

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The best Deskpro to Thulium tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on the records you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the new platform and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to make sure that no ticket has lost critical customer support details.
Automated tool

Worried that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Attach the help desks, pick data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is paramount

You data is everything which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Efficient out-of-the-box solution

In just a few clicks it will be possible to choose what goes where, when it starts, and in what order.

Our software considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Apart from providing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Deskpro to Thulium

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right destinations in Thulium.

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When migrating your records from Deskpro to Thulium we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Thulium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to Thulium work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Deskpro

    Select and link your Deskpro support desk with HDM.

  • Connect Thulium

    Give access to your Thulium account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you want to modify

  • Have your requirements estimated

    We will analyze your application and get back to you with a cost and a scope of work.

  • Migrate from Deskpro to Thulium all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Thulium import

Our team would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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