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Deskpro to Relay
migration service

Effortless , no special know how or coding required. A complete Deskpro to Relay data migration instrument.

More details

Your best tool for Deskpro to Relay data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply choose what data you need to transfer and start the transition immediately.
Simple transition process
No tech expertise needed. Just pick what data will go to the target system and enjoy the wonders happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket has lost vital customer support details.
Automated migration

Scared that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool is as easy to use as possible.

Attach the platforms, pick data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is paramount

Information is key which is why we created a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in charge

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Deskpro to Relay

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right destinations in Relay.

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Retained connection between object and people

When migrating your data from Deskpro to Relay we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Deskpro to Relay work

  • Prepare

    Register and go to our migration service.

  • Connect Deskpro

    Opt and link your Deskpro support desk with HDM.

  • Connect Relay

    Grant access to your Relay account.

  • Detail your business needs

    Let us know exactly what elements of your migration you want to adjust

  • Get your preferences estimated

    We'll analyze your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Deskpro to Relay everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Relay import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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