Deskpro to Relay
migration service
Effortless , no special know how or coding required. A complete Deskpro to Relay data migration instrument.
Deskpro to Relay
Your best tool for Deskpro to Relay data migration
No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Avoid the platform analysis and script development processes. Simply choose what data you need to transfer and start the transition immediately.Simple transition process
No tech expertise needed. Just pick what data will go to the target system and enjoy the wonders happening.Record structure maintenance
Move your help desk records in full to make sure that no ticket has lost vital customer support details.Automated migration
Scared that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool is as easy to use as possible.
Attach the platforms, pick data, click ok, and you’re done!
Preserved connections
Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.
You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive how you left it.
Data safety is paramount
Information is key which is why we created a system that will keep your data untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.
You’re in charge
Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.
Guided migration
If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Great service first
Apart from providing great customer service, we always want to improve our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.
Reasons to use Help Desk Migration to migrate data from Deskpro to Relay
Strong privacy of your information
The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right destinations in Relay.Next
Retained connection between object and people
When migrating your data from Deskpro to Relay we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Deskpro to Relay
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Deskpro to Relay work
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Prepare
Register and go to our migration service.
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Connect Deskpro
Opt and link your Deskpro support desk with HDM.
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Connect Relay
Grant access to your Relay account.
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Detail your business needs
Let us know exactly what elements of your migration you want to adjust
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Get your preferences estimated
We'll analyze your application and get back to you with a the overall cost and a scope of tasks.
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Migrate from Deskpro to Relay everything
Migrate all your customer service information in a single push.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional perform your Relay import
Our staff would be more than happy to perform a custom migration if you have particular needs.
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