Deskpro to ngDesk
migration service

Trouble-free , no special expertise or programming required. A complete Deskpro to ngDesk data migration software.

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The best Deskpro to ngDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on the records you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target platform and see the wonders happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost critical customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as possible.

Connect the platforms, pick data, click ok, and you’re done!

Data dependency

Your customer data migrates unite and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees have access to your credentials or records.

You can rest assured that with HDM no data breaches are possible.

You’re in control

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to choose what goes where, when it goes, and in what order.

Our software took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we strive to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Deskpro to ngDesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in ngDesk.

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Sustained relation between object and people

When migrating your records from Deskpro to ngDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskpro to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to ngDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Deskpro

    Opt and connect your Deskpro service desk with HDM.

  • Connect ngDesk

    Grant access to your ngDesk account.

  • Detail your requirements

    Let us know exactly what elements of your migration you wish to tweak

  • Get your requirements estimated

    We will analyze your case and get back to you with a total price and a scope of tasks.

  • Migrate from Deskpro to ngDesk everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your ngDesk import

Our team would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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