Deskpro to Jira Service Management
migration service

Trouble-free , no special know how or programming required. A complete Deskpro to Jira Service Management data migration tool.

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The best Deskpro to Jira Service Management tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just decide on what data you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the new platform and enjoy the wonders happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost essential customer support information.
Easy process

No need to worry about scripting or continuously watch each piece of info transferred.

Just attach both platforms, tick what you need to take to a new database and allow the Migration Wizard do the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive where you expected.

Security is priority

You data is everything which is why we designed a system that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in control

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to select the data arrangement, when it starts, and in what order.

Our tech engineers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Outside of producing great customer support services, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Deskpro to Jira Service Management

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in Jira Service Management.

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Retained connection between object and people

When migrating your records from Deskpro to Jira Service Management we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to Jira Service Management work

  • Get ready

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Deskpro to Jira Service Management.

  • Complete the form with necessary credentials to permit our data migration tool to fetch data from your current help desk.

  • Connect Jira Service Management

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Management everything

    Once everything's tested out, determine a quiet time with the minimal load on the support team and begin migrating from Deskpro to Jira Service Management.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Jira Service Management import

Our team would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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