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Deskpro to HelpdeskEddy
migration service

Smooth , no special knowledge or programming required. A complete Deskpro to HelpdeskEddy data migration tool.

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Your best tool for Deskpro to HelpdeskEddy data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply choose customer info you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and observe the miracle happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool interface is as easy to use as possible.

Connect the platforms, select records, click ok, and the migration is ready!

Data dependency

Your customer info migrates unite and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have see your passwords or other information.

You can be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to offer the best possible migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Deskpro to HelpdeskEddy

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in HelpdeskEddy.

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Sustained connectivity between object and people

When migrating your data from Deskpro to HelpdeskEddy we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskpro to HelpdeskEddy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Deskpro to HelpdeskEddy work

  • Prepare

    Sign up and go to our migration software.

  • Connect Deskpro

    Choose and connect your Deskpro support desk with HDM.

  • Give access to your HelpdeskEddy account.

  • Express your requirements

    Let us know exactly what aspects of your migration you would like to fine-tune

  • Get your preferences estimated

    We shall analyze your case and send you with a the overall cost and a scope of work.

  • Migrate from Deskpro to HelpdeskEddy all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpdeskEddy import

Our staff would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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