Deskpro to Eptica Entreprise Suite
migration service

Trouble-free , no special knowledge or coding required. A complete Deskpro to Eptica Entreprise Suite data migration instrument.

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The best Deskpro to Eptica Entreprise Suite tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick customer info you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target solution and observe the wonders happening.
Data completion
Move your help desk info in full to make sure that no ticket is missing vital customer support information.
Easy process

No need to worry about coding or continuously control each piece of info moved.

Just attach your source and target, choose what you want to take to a new database and let the Migration Wizard deal with the rest for you.

Data dependency

Your information comes unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our team members can access to your passwords or records.

You may be certain with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to propose the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Deskpro to Eptica Entreprise Suite

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right places in Eptica Entreprise Suite.

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Retained connection between object and people

When migrating your records from Deskpro to Eptica Entreprise Suite we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to Eptica Entreprise Suite work

  • Get ready

    Sign-up and go to our migration service.

  • Opt and link your Deskpro service desk with HDM.

  • Grant the right to access your Eptica Entreprise Suite account.

  • Clarify your needs

    Let us know what components of your migration you need to tweak

  • Have your requirements estimated

    We'll investigate your application and get back to you with a cost and a scope of tasks.

  • Migrate from Deskpro to Eptica Entreprise Suite all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Eptica Entreprise Suite import

Our team would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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