Deskpro to eGain Suite
migration service

Smooth , no special know how or coding required. A complete Deskpro to eGain Suite data migration software.

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Your best tool for Deskpro to eGain Suite data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just decide on what data you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing vital customer service details.
Automated migration

Scared that you’ll need special skills to move your info? Worry not as we ensured that our tool interface simple to use as it can possibly be.

Link the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is priority

You data is key which is why we designed a tool that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to select the data arrangement, when it starts, and how.

Our tech engineers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer support services, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Deskpro to eGain Suite

Castle gates

Strong safety of your information

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in eGain Suite.

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Sustained connection between object and people

When migrating your data from Deskpro to eGain Suite we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Deskpro to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Deskpro to eGain Suite work

  • Prepare

    Register and go to our migration tool.

  • Pick and connect your Deskpro support desk with HDM.

  • Give the right to access your eGain Suite account.

  • Explain your needs

    Let us know what components of your migration you need to fine-tune

  • Get your needs estimated

    We shall analyze your case and get back to you with a cost and a scope of work.

  • Migrate from Deskpro to eGain Suite everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your eGain Suite import

Our staff would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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