Deskpro to Casengo
migration service

Extremely easy , no special skill set or coding required. A complete Deskpro to Casengo data migration software.

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The best Deskpro to Casengo tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose customer info you need to transfer and start the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and observe the wonders happening.
Data structure maintenance
Move your help desk data in full to make certain that no ticket is missing vital customer support information.
Effortless process

You don’t have to bother about scripting or continuously control each piece of info moved.

Just attach both platforms, pick what you need to take to a new database and let the tool deal with the remainder.

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

Information is everything which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to pick the data arrangement, when it goes, and in what order.

Our tech engineers considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Outside of producing great customer service, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from Deskpro to Casengo

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in Casengo.

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Retained connection between object and people

When migrating your records from Deskpro to Casengo we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Casengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to Casengo work

  • Get ready

    Sign up and go to our migration tool.

  • Select and link your Deskpro service desk with HDM.

  • Grant access to your Casengo account.

  • Explain your business needs

    Let us know exactly what parts of your migration you need to adjust

  • Have your requirements estimated

    We will investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from Deskpro to Casengo all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Casengo import

Our team would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

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