Deskpro to Alcea HelpDesk
migration service

Extremely easy , no special skill set or programming required. A complete Deskpro to Alcea HelpDesk data migration instrument.

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The best Deskpro to Alcea HelpDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply choose what data you need to move and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the target system and enjoy the magic happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost essential customer service details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool interface user friendly as possible.

Link the help desks, select records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

You data is everything which is why we created a tool that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer support services, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Deskpro to Alcea HelpDesk

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right destinations in Alcea HelpDesk.

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Maintained relation between object and people

When migrating your records from Deskpro to Alcea HelpDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to Alcea HelpDesk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Deskpro

    Opt and connect your Deskpro support desk with HDM.

  • Give access to your Alcea HelpDesk account.

  • Clarify your needs

    Let us know what parts of your migration you need to fine-tune

  • Have your preferences estimated

    We shall investigate your application and send you with a total price and a scope of tasks.

  • Migrate from Deskpro to Alcea HelpDesk everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Alcea HelpDesk import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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