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Deskpro to Activate
migration service

Trouble-free , no special knowledge or coding required. A complete Deskpro to Activate data migration software.

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The best Deskpro to Activate tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply decide on the records you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target platform and see the wonders happening.
Data completion
Migrate your help desk info in full to make sure that no ticket has lost critical customer service details.
Easy procedure

No need to worry about scripting or continuously control each piece of info moved.

Just link both platforms, choose what you need to migrate and let the Migration Wizard deal with the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

Information is everything which is why we developed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in control

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to choose what goes where, when it starts, and in what order.

Our software took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from Deskpro to Activate

Castle gates

Strong security of your records

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in Activate.

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Maintained connection between object and people

When migrating your records from Deskpro to Activate we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskpro to Activate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Deskpro to Activate work

  • Get ready

    Sign-up and go to our migration service.

  • Connect Deskpro

    Choose and connect your Deskpro support desk with HDM.

  • Connect Activate

    Give access to your Activate account.

  • Describe your requirements

    Let us understand precisely what elements of your migration you would like to tweak

  • Have your requirements estimated

    We will analyze your application and get back to you with a price and a scope of tasks.

  • Migrate from Deskpro to Activate everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Activate import

Our team would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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