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Deskero to Solvemate
migration service

Smooth , no special skill set or coding required. A complete Deskero to Solvemate data migration instrument.

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Your best tool for Deskero to Solvemate data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Simply choose customer info you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the target system and observe the wonders happening.
Record structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing vital customer service information.
Automated migration

Worried that you’ll need special skills to migrate your info? Don’t be as we made sure that our tool interface simple to use as it can possibly be.

Connect the help desks, choose data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we created a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You control the process

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to pick what goes where, when it starts, and how.

Our developers took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Deskero to Solvemate

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in Solvemate.

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Sustained relation between object and people

When migrating your data from Deskero to Solvemate we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskero to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Deskero to Solvemate work

  • Prepare

    Sign-up and go to our migration service.

  • Choose and connect your Deskero service desk with HDM.

  • Connect Solvemate

    Give the right to access your Solvemate account.

  • Outline your requirements

    Let us understand precisely what components of your migration you wish to fine-tune

  • Get your preferences estimated

    We'll investigate your application and get back to you with a total price and a scope of work.

  • Migrate from Deskero to Solvemate everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Solvemate import

Our staff would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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