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Deskero to CMDBuild
migration service

Smooth , no special expertise or coding required. A complete Deskero to CMDBuild data migration instrument.

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Your best tool for Deskero to CMDBuild data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose the records you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and see the magic happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost essential customer support information.
Automated migration

Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool simple to use as it can possibly be.

Connect the help desks, pick records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

You data is everything which is why we developed a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Deskero to CMDBuild

Castle gates

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in CMDBuild.

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When migrating your data from Deskero to CMDBuild we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Deskero to CMDBuild

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Deskero to CMDBuild work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Deskero

    Choose and link your Deskero service desk with HDM.

  • Grant the right to access your CMDBuild account.

  • Describe your requirements

    Let us know what components of your migration you need to fine-tune

  • Have your requirements estimated

    We will investigate your case and send you with a cost and a scope of tasks.

  • Migrate from Deskero to CMDBuild everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your CMDBuild import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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