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DeskCenter Management Suite to Relay
migration service

Extremely easy , no special know how or coding required. A complete DeskCenter Management Suite to Relay data migration tool.

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The best DeskCenter Management Suite to Relay tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply pick what data you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target solution and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing critical customer service information.
Effortless process

No need to worry about scripting or continuously control each piece of info moved.

Just link both platforms, pick what you want to migrate and allow the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their initial data structure intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is key which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from DeskCenter Management Suite to Relay

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Relay.

Next

When migrating your records from DeskCenter Management Suite to Relay we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DeskCenter Management Suite to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DeskCenter Management Suite to Relay work

  • Get ready

    Sign up and go to our migration tool.

  • Opt and connect your DeskCenter Management Suite service desk with HDM.

  • Grant the right to access your Relay account.

  • Explain your needs

    Let us know what aspects of your migration you want to tweak

  • Get your requirements estimated

    We'll research your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from DeskCenter Management Suite to Relay everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Relay import

Our team would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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