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DeskCenter Management Suite to Optsy
migration service

Smooth , no special skill set or programming required. A complete DeskCenter Management Suite to Optsy data migration software.

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Your best tool for DeskCenter Management Suite to Optsy data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Simply decide on customer info you need to move and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the target platform and observe the magic happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket has lost critical customer support information.
Automated migration

Worried that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool is as easy to use as possible.

Link the platforms, pick data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in charge

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to pick what goes where, when it goes, and in what order.

Our software considered user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from DeskCenter Management Suite to Optsy

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up being in the right places in Optsy.

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Maintained connection between object and people

When migrating your data from DeskCenter Management Suite to Optsy we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DeskCenter Management Suite to Optsy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DeskCenter Management Suite to Optsy work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect DeskCenter Management Suite

    Opt and link your DeskCenter Management Suite service desk with HDM.

  • Connect Optsy

    Grant access to your Optsy account.

  • Detail your needs

    Let us know what components of your migration you want to tweak

  • Have your requirements estimated

    We'll research your case and get back to you with a cost and a scope of work.

  • Migrate from DeskCenter Management Suite to Optsy all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Optsy import

Our staff would be more than happy to perform a personalized migration if you have special demands.
Get a price estimation

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