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DeskCenter Management Suite to Groove
migration serviceHelp Desk Migration partner of Groove

Effortless , no special expertise or coding required. A complete DeskCenter Management Suite to Groove data migration tool.

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Your best tool for DeskCenter Management Suite to Groove data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick what data you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target solution and enjoy the wonders happening.
Record completion
Migrate your help desk data in full to make sure that no ticket is missing critical customer service details.
Effortless process

You don’t have to bother about coding or constantly watch each record transferred.

Just attach both platforms, tick what you need to take to a new database and let the tool do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is key which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Record mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Simple & effective

In just a couple of buttons to press you will be able to select what goes where, when it goes, and in what order.

Our software considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from DeskCenter Management Suite to Groove

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in Groove.

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Maintained connection between object and people

When migrating your data from DeskCenter Management Suite to Groove we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from DeskCenter Management Suite to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DeskCenter Management Suite to Groove work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from DeskCenter Management Suite to Groove.

  • Connect DeskCenter Management Suite

    Complete the form with required credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's validated, determine a quiet time with the minimal load on the support department and start migrating from DeskCenter Management Suite to Groove.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
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Let a professional run your Groove import

Our staff would be more than happy to run a custom migration in case you have special requirements.
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