DeskCenter Management Suite to Groove
migration service
Effortless , no special expertise or coding required. A complete DeskCenter Management Suite to Groove data migration tool.
DeskCenter Management Suite to Groove
Your best tool for DeskCenter Management Suite to Groove data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on resources
Skip the platform analysis and tool development processes. Simply pick what data you need to transfer and start the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just select what data will go to the target solution and enjoy the wonders happening.Record completion
Migrate your help desk data in full to make sure that no ticket is missing critical customer service details.Effortless process
You don’t have to bother about coding or constantly watch each record transferred.
Just attach both platforms, tick what you need to take to a new database and let the tool do the rest for you.
Preserved data links
Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.
You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you expected.
Data safety is paramount
You data is key which is why we designed a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
Record mapping
Select data that will be migrated by using our built-in data viewer.
From contacts to tickets to help center articles, you will be able to pick anything you might actually need.
Simple & effective
In just a couple of buttons to press you will be able to select what goes where, when it goes, and in what order.
Our software considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.
Customer service first
Except providing great customer support services, we always aim to improve our customer service.
As a team, we want you to experience best possible service, which is why we are continuously making great strides to increase the general experience.
Reasons to use Help Desk Migration to switch from DeskCenter Management Suite to Groove
Strong security of your data
The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in Groove.Next
Maintained connection between object and people
When migrating your data from DeskCenter Management Suite to Groove we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from DeskCenter Management Suite to Groove
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from DeskCenter Management Suite to Groove work
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Prepare
Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from DeskCenter Management Suite to Groove.
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Connect DeskCenter Management Suite
Complete the form with required credentials to make it possible for our data migration tool to retrieve records from your current help desk.
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Link Groove
Do the same action to connect our service with the new help desk and thereby make it possible to import the data.
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Choose objects
Select the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Groove everything
Once everything's validated, determine a quiet time with the minimal load on the support department and start migrating from DeskCenter Management Suite to Groove.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your Groove import
Our staff would be more than happy to run a custom migration in case you have special requirements.
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