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DeskCenter Management Suite to Eptica Entreprise Suite
migration service

Trouble-free , no special skill set or programming required. A complete DeskCenter Management Suite to Eptica Entreprise Suite data migration instrument.

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The best DeskCenter Management Suite to Eptica Entreprise Suite tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just pick what data you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the new solution and enjoy the magic happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing essential customer service details.
Simple and easy process

No need to worry about coding or continuously control each record moved.

Just attach both platforms, tick what you want to migrate and allow the system do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

You data is everything which is why we created a method that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.

Guided migration

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer support services, we always want to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from DeskCenter Management Suite to Eptica Entreprise Suite

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Eptica Entreprise Suite.

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Sustained connectivity between object and people

When migrating your records from DeskCenter Management Suite to Eptica Entreprise Suite we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from DeskCenter Management Suite to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from DeskCenter Management Suite to Eptica Entreprise Suite work

  • Get ready

    Sign up and go to our migration wizard.

  • Select and connect your DeskCenter Management Suite support desk with HDM.

  • Give the right to access your Eptica Entreprise Suite account.

  • Detail your business needs

    Let us know exactly what aspects of your migration you need to modify

  • Have your preferences estimated

    We will investigate your application and get back to you with a price and a scope of tasks.

  • Migrate from DeskCenter Management Suite to Eptica Entreprise Suite all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Eptica Entreprise Suite import

Our team would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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