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Desk.com Data Backup Migration

Unless you’ve been living under a rock for the last couple of months, you’ve probably heard the news that Desk.com has ceased to operate on March 13 this year. Now what this means for the end-users is that they will no longer be able to transfer their data from directly using our migration wizard.

That’s right, even our magic can’t work here. But can it, though? Well, the answer is yes and no. Thus, let’s dive directly into the explanations.

Is Migration Even Possible?

This is a complicated question to answer but we’ll do our very best to make it clear. If you want to migrate directly, the way we usually do migrations, then tough luck, the system has locked down all communication interfaces and using our system is no longer possible. However, that is only one side of the coin.

That’s right, there is another option that you can use to make a Desk com data backup and move it. But it involves a CSV file export that was done prior to the shutdown. Essentially, you can still move your stuff using that Desk com data backup file, provided you still have one, with our system. If you want to learn how you can do it, you can read our nifty guide on how to export your desk com data automatically. And if you don’t want to deal with any of that, you can always ask us to do it for you. But again, only if you have the Desk com data backup file with you.

Importing a CSV file via Migration Wizard

Things To Keep In Mind

Not everyone knows about our system, so here are a few things that you should keep in mind when opting to use our migration wizard. So, the first thing first is that it doesn’t really matter how many rows your file has. We will be able to move all of them to the new platform. Secondly, it also doesn’t matter how many articles you have and what kind of attachments they had. We can move all that in a hitch.

And now a few words about us. We are a dedicated data migration company that has been in the industry for years now. Over the years, we have transferred hundreds of thousands of records but you don’t have to believe our word, check out our testimonials page. If you need help moving your data from one platform to another, look no further than Help Desk Migration.

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