DataKnowl to SupportPortal
migration service

Smooth , no special knowledge or coding required. A complete DataKnowl to SupportPortal data migration tool.

More details
Secure and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've tackled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to switch from DataKnowl to SupportPortal

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in SupportPortal.

Next

Maintained connectivity between object and people

When migrating your data from DataKnowl to SupportPortal we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from DataKnowl to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from DataKnowl to SupportPortal work

  • Prepare

    Sign-up and go to our migration service.

  • Connect DataKnowl

    Opt and connect your DataKnowl service desk with HDM.

  • Connect SupportPortal

    Grant access to your SupportPortal account.

  • Detail your needs

    Let us understand precisely what components of your migration you need to tweak

  • Have your preferences estimated

    We'll analyze your case and send you with a the overall cost and a scope of tasks.

  • Migrate from DataKnowl to SupportPortal all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your SupportPortal import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Helpdesk with Chat: Easy Way to Better Customer Service

Helpdesk with Chat: Easy Way to Better Customer Service

April 17, 2018

What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response within the first hour after reaching out seems like an ordinary thing to a customer. Unfortunately, companies often fail to meet this expectation. Helpdesk with chat comes out as a …

Top 5 Help Desk Features We Love. And You Should Too

Top 5 Help Desk Features We Love. And You Should Too

May 13, 2019

No matter what industry you work in, you are bound to hear stuff such as, automation, tickets, knowledge base. All these seemingly insignificant things form a very powerful tool called a help desk. Yet, there was a time when we were just using a simple email system for all of our needs. Yes, be it …

The Many Pitfalls of Free Help Desk Software

The Many Pitfalls of Free Help Desk Software

April 7, 2020

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one is actually better? To asnwer this question, you must align your needs and the tools in question to another and see what works for you. However, what WE can tell …

Book a Call
cancel
%s
— %s