Database to Vivocha
migration service

Trouble-free , no special skill set or programming required. A complete Database to Vivocha data migration tool.

More details

The best Database to Vivocha tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose customer info you need to move and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the new system and observe the magic happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing critical customer service information.
Easy procedure

No need to worry about coding or constantly control each piece of info transferred.

Just attach your source and target, tick what you need to take to a new database and allow the system deal with the rest for you.

Data maintenance

Your customer data comes complete and we mean it.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees have access to your passwords or other information.

You may be certain with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to pick the data arrangement, when it starts, and how.

Our tech engineers considered user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to deliver the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Database to Vivocha

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in Vivocha.

Next

Retained connection between object and people

When migrating your records from Database to Vivocha we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Database to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Vivocha work

  • Get ready

    Sign-up and go to our migration wizard.

  • Pick and connect your Database service desk with HDM.

  • Give the right to access your Vivocha account.

  • Explain your needs

    Let us understand precisely what aspects of your migration you need to adjust

  • Get your preferences estimated

    We will analyze your case and get back to you with a price and a scope of work.

  • Migrate from Database to Vivocha all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Vivocha import

Our team would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical…

Is Migrating Historical Data Worth the Splurge?

So, the choice is made. You’re getting ready to say goodbye to the old helpdesk, or maybe you’ve already purchased the licenses and have agents…

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

Book a Call
cancel
%s
— %s