Database to Vision Helpdesk
migration service

Trouble-free , no special knowledge or programming required. A complete Database to Vision Helpdesk data migration software.

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The best Database to Vision Helpdesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and observe the wonders happening.
Data completion
Transfer your help desk data in full to ensure that no ticket has lost vital customer service details.
Easy process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just attach your source and target, tick what you need to take to a new database and allow the Migration Wizard deal with the rest for you.

Data dependency

Your customer data migrates unite and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is safe and sound with us. Not even all our team members have see your passwords or other information.

You may be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick the data arrangement, when it starts, and how.

Our tech engineers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service supplier, we strive to propose the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Database to Vision Helpdesk

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in Vision Helpdesk.

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Sustained association between object and people

When migrating your records from Database to Vision Helpdesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Vision Helpdesk work

  • Get ready

    Sign up and go to our migration software.

  • Connect Database

    Opt and connect your Database support desk with HDM.

  • Give the right to access your Vision Helpdesk account.

  • Explain your business needs

    Let us know what parts of your migration you want to adjust

  • Have your needs estimated

    We will research your case and send you with a price range and a scope of work.

  • Migrate from Database to Vision Helpdesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Vision Helpdesk import

Our team would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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