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Database to VCC Live
migration service

Trouble-free , no special knowledge or programming required. A complete Database to VCC Live data migration tool.

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The best Database to VCC Live tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick what data you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and enjoy the wonders happening.
Data completion
Transfer your help desk info in full to make sure that no ticket has lost essential customer support details.
Effortless procedure

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, choose what you want to migrate and allow the tool deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we developed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Database to VCC Live

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in VCC Live.

Next

When migrating your records from Database to VCC Live we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to VCC Live work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Database

    Pick and link your Database support desk with HDM.

  • Connect VCC Live

    Give access to your VCC Live account.

  • Clarify your requirements

    Let us know what components of your migration you want to fine-tune

  • Have your requirements estimated

    We will analyze your application and send you with a price and a scope of work.

  • Migrate from Database to VCC Live all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your VCC Live import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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