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Database to UserEcho
migration service

Trouble-free , no special expertise or coding required. A complete Database to UserEcho data migration tool.

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The best Database to UserEcho tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just decide on the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new platform and see the wonders happening.
Data completion
Move your help desk records in full to make certain that no ticket is missing essential customer service information.
Simple and easy process

No need to worry about scripting or constantly control each piece of info transferred.

Just attach your source and target, choose what you need to take to a new database and let the Migration Wizard do the rest for you.

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our staff members have access to your passwords or other information.

You may be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to choose the data arrangement, when it starts, and how.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to offer the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Database to UserEcho

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in UserEcho.

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Retained relation between object and people

When migrating your records from Database to UserEcho we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to UserEcho work

  • Get ready

    Register and go to our migration service.

  • Select and connect your Database service desk with HDM.

  • Give the right to access your UserEcho account.

  • Explain your needs

    Let us know what aspects of your migration you wish to fine-tune

  • Have your preferences estimated

    We will research your case and get back to you with a total price and a scope of work.

  • Migrate from Database to UserEcho all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your UserEcho import

Our team would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation

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