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Database to uCare Help Desk
migration service

Effortless , no special know how or programming required. A complete Database to uCare Help Desk data migration tool.

More details

Your best tool for Database to uCare Help Desk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on what data you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the new platform and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing vital customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we ensured that our tool interface accessible as it can possibly be.

Connect the help desks, pick data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is key which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You control the process

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Database to uCare Help Desk

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in uCare Help Desk.

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Sustained connection between object and people

When migrating your data from Database to uCare Help Desk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Database to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Database to uCare Help Desk work

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your Database support desk with HDM.

  • Give the right to access your uCare Help Desk account.

  • Outline your requirements

    Let us understand precisely what elements of your migration you want to tweak

  • Get your requirements estimated

    We will analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Database to uCare Help Desk all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your uCare Help Desk import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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