Database to Track-It!
migration service

Trouble-free , no special expertise or coding required. A complete Database to Track-It! data migration software.

More details

The best Database to Track-It! tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Simply choose customer info you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and observe the miracle happening.
Data completion
Transfer your help desk info in full to make certain that no ticket is missing vital customer service information.
Effortless procedure

No need to worry about scripting or constantly watch each record transferred.

Just link your source and target, tick what you want to take to a new database and let the Migration Wizard do the rest for you.

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our team members have access to your passwords or other information.

You may rest assured that with HDM no hacker attacks will take place.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Database to Track-It!

Castle gates

Strong safety of your records

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in Track-It!.

Next

When migrating your records from Database to Track-It! we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Database to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Database to Track-It! work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Database to Track-It!.

  • Fill in the form with required credentials to allow our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! everything

    Once everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from Database to Track-It!.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Track-It! import

Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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